Insurance
Insurance Coverage
Insurance Coverage
Insurance Coverage at Advanced Pain Specialists
Navigating insurance coverage can feel overwhelming, especially when you are already dealing with pain. At Advanced Pain Specialists, we aim to make the process as straightforward as possible. Our team works closely with patients to help them understand their coverage, explore available benefits, and provide guidance on insurance claims and documentation where applicable.
Integrated Shield Plans Accepted
Advanced Pain Specialists works with a range of major insurers in Singapore. Coverage varies depending on your policy, rider, treatment recommendations, and insurer requirements.
Great Eastern Pain Specialist
Patients covered under eligible Great Eastern Integrated Shield Plans may be able to access specialist consultations, procedures, and hospital-based treatments subject to policy terms and approval requirements.
Prudential Pain Specialist
Patients with eligible Prudential Integrated Shield Plans may be entitled to coverage for consultations, investigations, procedures, and pain management treatments, depending on their plan benefits and approval criteria.
Singlife Pain Specialist
Patients insured under eligible Singlife Integrated Shield Plans may receive coverage for consultations and treatments performed in approved settings, subject to policy terms and conditions.
NTUC Income Pain Specialist
Patients covered under eligible NTUC Income Integrated Shield Plans may be able to access specialist consultations, investigations, procedures, and hospital-based pain treatments, subject to their policy benefits, terms, and approval requirements.
AIA Pain Specialist (Extended Panel)
Patients with eligible AIA Integrated Shield Plans may be able to receive specialist consultations and pain treatments through AIA’s Extended Panel, subject to pre-authorisation, policy terms, and applicable fee guidelines. Our team can advise you on your eligibility and assist with the approval process before treatment.
Corporate Insurance Plans
We also accept selected corporate insurance plans and employer-sponsored healthcare benefits.
Coverage may differ between companies and insurers. Our team can help verify your benefits and advise whether a referral, pre-authorisation, or supporting documents may be required before your appointment.
Where Can I Receive Treatment?
Depending on your condition and treatment plan, Dr Diana Chan is able to care for patients across several private hospitals in Singapore, allowing greater flexibility based on your medical needs and insurance coverage.
Treatment can be arranged at:
- Mount Elizabeth Orchard Hospital
- Mount Elizabeth Novena Hospital
- Gleneagles Hospital
- Farrer Park Hospital
- Mount Alvernia Hospital
- Parkway East Hospital
- Thomson Medical Centre
- Raffles Hospital
- Day Surgery Centres: Cura Day Surgery, Aptus/Novaptus Surgery Centres, HMI Medical Centre
Our team can help you determine the most suitable treatment location based on your insurer, policy coverage, and the procedure required, helping to make the claims process as smooth as possible.
Letter of Guarantee (LOG)
A Letter of Guarantee (LOG) is approval from your insurer confirming that eligible medical expenses can be covered, reducing the need for large upfront payments.
If an LOG is available under your policy, our team can help prepare the necessary documents and liaise directly with your insurer on your behalf. We’ll guide you through the process and do our best to make the administrative side of your treatment as smooth and stress-free as possible.
LOG approval is subject to your insurer’s assessment and policy terms.
Consultation, Treatment & Follow-Up Coverage
Insurance coverage may extend beyond the procedure itself and can include consultations, investigations, treatment, and follow-up care, depending on your policy.
Coverage may apply to:
- Specialist consultations
- Diagnostic investigations
- Therapeutic Interventional pain procedures
- Day surgery treatments
- Post-procedure follow-up appointments and physiotherapy
As coverage varies between insurers and plans, our team can help you understand what may be claimable under your policy before treatment begins.
Insurance Support From Our Team
At Advanced Pain Specialists, our team is here to help simplify the insurance process, so you can focus on your treatment and recovery.
Review Your Coverage
We help verify your insurance benefits and advise on available coverage, panel eligibility, and any requirements before treatment.
Coordinate Insurance Requirements
Our team can assist with Letters of Guarantee (LOG), pre-authorisation requests, and the supporting medical documentation needed by your insurer.
Guide You Through Claims
From Medisave submissions to insurance paperwork, we work closely with you and your insurer to help make the claims process as smooth and straightforward as possible.
Frequently Asked Questions
Do I need a referral to see Dr Diana Chan?
In most cases, a referral is not required to book a consultation. However, some insurance plans or corporate healthcare programmes may require a referral before specialist consultation benefits apply. Our team can advise based on your insurer and policy.
Does insurance cover pain management treatments?
Many insurance plans may provide coverage for medically necessary pain management consultations, investigations, and procedures. Coverage depends on your specific policy, diagnosis, treatment recommendation, and insurer requirements.
Can I use both Medisave and insurance?
In some cases, patients may be able to use both Medisave and insurance benefits for eligible treatments. The exact amount claimable depends on your policy and the procedure being performed.
Will my consultations and follow-up visits be covered?
Some insurance plans provide coverage for consultations and follow-up appointments, while others may focus primarily on treatment costs. Coverage varies between policies and insurers.
What if my insurer is not listed?
If your insurer is not listed on this page, please contact our team. We will be happy to review your insurance details and advise on available options.
Will I need to pay upfront?
This depends on your insurer, policy, and whether a Letter of Guarantee has been approved. Our team will explain any anticipated out-of-pocket costs before treatment whenever possible.